Terms & Conditions
Please read these Terms of Service carefully before using the website (the “Service”) .
xSmurfs is a site that provides ranked Counter Strike Global Offensive accounts. The buying and selling of Steam account is against Steam TOS. You accept the full risk of purchasing an account. If Steam limits or in anyway revokes your account xSmurfs will only replace or refund the account if you are within the 14 day warranty period. Outside of this 14 day period we will not refund or replace any accounts due to Steam intervention.
Playing a competitive matchmaking game on an account constitutes full acceptance of the account as it was received. If your account arrived at a different rank then what you purchased, please contact us before playing any competitive matchmaking games on it. We will refund the difference or replace the account. If you have played any competitive games we cannot help you with the rank difference at all.
DELIVERY METHOD AND TIME
Products are sent as soon as possible via e-mail (the one which the end user registers on the website) after processing the order. The estimated delivery time is one minute to twenty-four hours submitting the order in the system. If the order delivery is delayed once five minute period has passed, the customer should contact our customer service by live chat or e-mail.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. All products are virtual game’s accounts. The currency is USD. Therefore, there is no shipping costs or taxes on the website.
RETURNS AND REFUNDS POLICY
We shall not issue refunds for ranked accounts in the following condition:
1. Any account purchased from us and VAC banned due to cheats or any other illegal activity use by the end user will not be entertained by xSmurfs.
2. xSmurfs will not be responsible for the accounts sell by the end user to any other person.
3. Any individual try to scam or cheat with xSmurfs will be banned from our services and earlier accounts purchase from us will be confiscated. We recommend contacting us for assistance if you experience any issues receiving or using our accounts.
4. We do not issue any refunds in case of any fraudulent activity (such as stolen cards) as our products are digital goods and once delivered they cannot be taken back.
Additional Terms and Conditions; EULAs
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase
Chargebacks are strictly not allowed if you’re found disputing any payment without informing us. We have all rights to revoke back the account and ban your from our website and flag your paypal account and IP Address for Scam and Fraud.